Return & Refund Policy

At Simple Wellness your well-being and satisfaction mean everything to us. We take great care to provide you with safe, high-quality natural remedies. Because our products are consumables, we follow strict health and safety guidelines when it comes to returns.

✅ Returns & Refunds

* Unopened Products: We gladly accept returns of unopened, sealed products in their original packaging within 30 days of purchase.

* Damaged or Incorrect Orders: If your order arrives damaged or if you receive the wrong item, please contact us within 7 days. We’ll arrange a replacement or a full refund at no extra cost to you.

* Defective Products: If a product is defective, we’ll make it right with a refund or replacement.

❌ Non-Returnable Items

For safety reasons, we cannot accept returns on products that have been opened, used, or unsealed. Once a product has left its packaging, it cannot be resold or reused.

💚 Our Promise

Your trust is important to us. If you ever have concerns about your order, please reach out to our support team — we’ll do our best to find a caring solution.

Consumer Protection Act (CPA) Compliance

This policy aligns with South Africa’s Consumer Protection Act (CPA). Customers are entitled to refunds or replacements if goods are defective, not fit for purpose, or do not match their description. Faulty items may be returned within six months for a repair, replacement, or refund, subject to an assessment.

Cooling-Off Period for Online Purchases

In accordance with South African e-commerce laws, consumers who purchase items online have a 7-day cooling-off period to cancel their order and receive a full refund, provided the item is returned in its original, unused condition.

📧 Contact us at: info@simplewellness.co.za or +27672965322